Introduction

Welcome to ContentPass (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the “Service”).

By using ContentPass, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not use our Service.

Information We Collect

Information You Provide to Us

Account Information

  • Name and username

  • Email address

  • Profile photo (optional)

  • Date of birth (to verify minimum age requirements)

Content You Create

  • Photos and videos taken at events

  • Captions and comments

  • Event check-in data

  • Interactions (likes, shares)

Communications

  • Support requests

  • Feedback and survey responses

  • Email correspondence

Information Collected Automatically

Device Information

  • Device type and model

  • Operating system version

  • Unique device identifiers

  • Mobile network information

Usage Data

  • Features used within the app

  • Time spent on different sections

  • Interaction with content

  • Performance data and crash reports

Location Information

  • Precise location (only when checking into events)

  • General location (city/region) for event discovery

  • Location data is only collected with your explicit permission

Information from Third Parties

Event Organizers

  • Check-in verification data

  • Event attendance information

Other Users

  • When you appear in content posted by others

  • When others mention or tag you

How We Use Your Information

Providing Core Services

  • Creating and managing your account

  • Enabling event check-ins

  • Displaying relevant event content

  • Facilitating content sharing and social interactions

Improving Our Service

  • Analyzing usage patterns

  • Developing new features

  • Personalizing your experience

  • Troubleshooting technical issues

Communications

  • Service-related announcements

  • Security alerts

  • Marketing communications (with your consent)

  • Responding to your inquiries

Safety and Security

  • Verifying event attendance

  • Detecting and preventing fraud

  • Enforcing our Terms of Service

  • Protecting user safety

How We Share Your Information

With Other Users

  • Your profile information is visible to other users

  • Content you post at events is visible to other verified attendees

  • Your comments and interactions are associated with your username

With Event Organizers

  • Aggregated attendance data

  • Anonymized analytics about content creation

  • We never share your personal contact information

With Service Providers
We work with third-party companies to provide:

  • Cloud storage (AWS)

  • Analytics (anonymized data only)

  • Customer support tools

  • Payment processing (for premium features)

Legal Requirements
We may disclose information if required to:

  • Comply with legal obligations

  • Respond to lawful requests from public authorities

  • Protect our rights, privacy, safety, or property

  • Investigate potential violations of our Terms of Service

Business Transfers
If ContentPass is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Account Information: Retained until account deletion

  • Content: Event content is accessible to attendees for 30 days (90 days for premium users)

  • Location Data: Deleted immediately after check-in verification

  • Analytics Data: Retained in anonymized form for up to 2 years

Your Privacy Rights

Access and Portability
You can access and download your data through the app settings.

Correction
You can update your profile information at any time.

Deletion
You can request account deletion, which will:

  • Remove your profile information

  • Anonymize your content (remove association with your account)

  • Delete your personal data from our active systems

Opt-Out Rights

  • Marketing communications: Unsubscribe via email or app settings

  • Location services: Disable in device settings

  • Analytics: Opt-out in app privacy settings

California Privacy Rights
California residents have additional rights under CCPA. Contact us for more information.

European Privacy Rights
EU residents have rights under GDPR including access, rectification, erasure, and data portability.

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Encryption in transit and at rest

  • Regular security assessments

  • Limited access to personal data

  • Secure development practices

  • Incident response procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Children’s Privacy

ContentPass is not intended for users under 13 years of age (16 in the EU). We do not knowingly collect personal information from children under these ages. If we discover such information, we will promptly delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • Posting the new policy in the app

  • Sending you an email notification

  • Updating the “Last Updated” date